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‎02-23-2021 04:47 PM

HP Recommended
Product: Envy 5052
Operating System: Microsoft Windows 10 (64-bit)

I see a similar problem was posted in the past but I can't access the reply.  I decided to try HP 65 XL black ink instead of the standard HP 65 cartridge.  getting an error message "Remove and reinstall the indicated cartridge, making sure it is correctly installed..."   Tried multiple times and it's not working.  Pretty sure I'm going to have difficulty returning the cartridges after slicing open the sealed package to access it...

any suggestions?

Category:
1 person had the same question
2 REPLIES 2

‎02-27-2021 09:34 AM

HP Recommended

Hi @WB21-_21,

  

Welcome to the HP Support Community.  

  

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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‎02-27-2021 11:43 AM

HP Recommended

the user guide is actually the wrong one for printer or cartridge issues.  but the contact page did lead me to contacts.

final conclusion is that the cartridge isn't HP cartridge but Kodak...and probably Kodak's problem, not HP.  argh.

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