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HP Recommended
envy 5530
Microsoft Windows 10 (64-bit)

dear community  and  experts  HP

I'm using succesfully since 2 years an HP  printer  Envy 5530 

but now , since few  days  , after  having bought   HP original ink cartridge  on amazon ,  code 301 , the  printer does not recognize anymore  ANY  kind of cartridge 

what is suspicious is that the  messages  appears  changing the wording , some times is 

" cartridges not adapted to this  printer2  

some  other tmes :

cartridge is empty and need to be  changed

I tried to apply all the suggestions  existing on google , cleaning the contacts , soft rest   or semi-full reset using the  secret menu, switch off and  on , .....no  way

I spent already 50  euros  to purchase  the last set of  HP cartridges...too expensive to repeat another purchase...I'm  seriously  tempted to  purchqse  a new one...for.less than 100 euro....; could soòebody give me any  final suggestion before to scrap it   ??

thanks a lot for any  contribution !!

1 REPLY 1
HP Recommended

@Marco_1960_it

 

Welcome to the HP Support Community.

 

If you insert your old ink, do you still get the error message?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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