Envy 6032e print cartridge access door will not open

[kingsxj]

I found this post but no working solution - I tried everything suggested and nothing allows me to open the door and change the print cartridge and I am not prepared to force open the door - this is the post from someone else and is exactly the same problem:  I have a HP ENVY 6000 [BC0294]. The access door won't open to allow me to change the ink cartridge. I'm half way through an important document and every support solution I've found so far has not addressed the issue of the door not opening.

I have turned the printer off, waited 60 seconds, turned it back on and the door still refused to open. I cannot update the firmware because the pin is inside the printer with the ink cartridges below the door I can't open. 

The door opens a couple of centimetres and then feels stuck. I haven't wanted to force it further and risk breaking the stupid thing.

[Irfan_06]

Hi @kingsxj,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the printer hardware and may need replacement.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support