Envy 6055e all-in-one printer will not print color

[FJUC]

have Mac OS 14.6.1. Prints copies in color but will not print color on anything else.

[Raj2111]

Hi @FJUC 

Welcome to the HP support community.
 

I understand you're experiencing an issue with printing in color, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here’s a quick troubleshooting guide to help fix the issue:

1. Check Printer Settings

• Ensure Color Printing is Enabled: Sometimes, printing settings can default to black and white or grayscale.
  • Open the Print Dialog on your Mac (when printing from any application).
  • Click Show Details to expand the print settings.
  • Make sure Color or Color Mode is set to Color and not Grayscale or Black & White.

2. Update Printer Drivers

• Go to System Preferences > Printers & Scanners.
• Select your printer and click Options & Supplies.
• Check for any available updates under Driver. You can also download the latest drivers from HP’s website.

3. Check Ink Levels

• Sometimes, low ink in one or more color cartridges can prevent color printing.
• Open the HP Smart app or go to the printer's control panel to check ink levels.
• Replace any empty or low cartridges.

4. Reset the Printer

• Power off the printer and unplug it for about 30 seconds, then plug it back in and power it on.
• Sometimes, a reset can resolve odd printing issues.

5. Clear Print Queue

• Sometimes, print jobs in the queue can cause issues.
  • Go to System Preferences > Printers & Scanners.
  • Select your printer and click Open Print Queue. Cancel any pending jobs.

6. Test with Another Application

• Try printing a color document from a different app, like Preview or Safari, to see if the issue persists.

7. Printer Firmware Update

• Check for firmware updates via the HP Smart app or HP’s website. Firmware updates can fix bugs or compatibility issues.click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support