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‎02-16-2021 10:45 AM

HP Recommended
Product: ENVY 6220
Operating System: macOS 10.15 Catalina

I bought HP Envy 6220 printer in Hong Kong and now live in The Netherlands.

 

I replaced the cartridge (303 XL ), but got a message  "incompatible cartridge". 

Could anyone help resolve this problem?  Thanks in advance.

Category:
1 REPLY 1

‎02-18-2021 01:32 PM

HP Recommended

@TH8656T04G

 

Welcome to the HP Support Community.

 

We'll have to do a region reset on the Printer for you to use it in Netherlands.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Please do let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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