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‎04-21-2023 04:48 PM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer
Operating System: Microsoft Windows 7 (64-bit)

Envy 7858 Photo will not print Cyan
Have tried three new OEM cartridges and cleaned Cartridges > no help

Aligned heads and (re)cleaned > no help
Uninstalled drivers

Installed fresh drivers > no help

Inspected and cleaned color cartridge head seat in the "traveler" / "carrier" > no help

Black cartridge and color cartridge red and yellow print as expected

I will appreciate any tips offered.

Thank you,

Ken

Category:
2 people had the same question
2 REPLIES 2

‎04-26-2023 06:49 PM

HP Recommended

No ideas ??  Certainly there must be an idea somewhere out there in cyberspace ~:)

Best to all,

Ken

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‎04-29-2023 01:53 PM

HP Recommended

Hi @nocyboyan,

 

Welcome to the HP Support Community. 

 

As you have already tried the troubleshooting steps, this could be a hardware issue with the color and may need replacement.

 

I have sent you a private message with the required information to talk to HP Support. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
1 person found this reply helpful
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