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‎06-08-2024 08:35 AM

HP Recommended

my Envy 6400 stopped printing while I am using non-HP brand cartridge. It was fine until this morning when the new Firmware has been updated. This is outragious from HP, who are trying to create monopoly of their printer uses. I must go away from HP printers now!

Category:
1 REPLY 1

‎06-10-2024 09:54 AM

HP Recommended

Hi @Chandrasgd,

 

Welcome to HP Support Community.

 Thank you for posting your query, I will be glad to help you.

 

 It seems like you're experiencing an issue with your printer cartridges. We always recommend using genuine HP ink cartridges.

 

I see that you have an issue using non-HP ink cartridges on your printer.

 

 Please refer to the below links for more information related to your issue.

 

 https://support.hp.com/us-en/document/ish_1692853-70737-16

 

 https://support.hp.com/hk-en/document/c05308850

 

 https://support.hp.com/us-en/document/ish_7470520-7449625-16?

 

 If you are using generic or Non HP ink cartridges and the above links do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it or you will have to use genuine HP ink cartridges to resume printing.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

 I hope this helps.

 

 Take care and have a great day ahead!

 

 Rachel571 

HP Support

.
Sneha_01- HP support
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