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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Error Message: The indicated cartridge are not communicating with the printer.  Changed cartridge.  No change.  Unplugged printer. No change.  Used HP Print and Scan Doctor. No change.  Used HP Virtual Assistant and cleaned printer and cartridge as instructed. No change.  Even installed a spent cartridge.  No change in message.  I just need to know if I'm "screwed" and need a new printer.

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