Error Message that Won't Clear from Black Cartridge

[TeresaH3]

I have a HP ENVY 4500 e-All-in-One Printer and i used to be on the Instant Ink monthly plan and now I am not. I must have had a cartridge left from the  montly plan and placed it in the printer by mistake because now I have a message stating "Incompatible Cartridge(s). The indicated cartridges are not intended for use in this printer." I have removed the black cartridge and replaced it with a purchased one from the store but the message will not go off the screen. I have turned off the printer and even unplugged it from the wall and restarted it, but the message is still there. Any ideas on how to make this go away so that I can once again use my printer?

[A_Gayathri]

Hi @TeresaH3,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.