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‎09-19-2024 07:20 AM

HP Recommended

Error code 0xc19a0023 the printer HP Officejet Pro 8610

I have replaced the head arording to wideo for  Missing Or Failed Printhead(10 times) HP Officejet Pro 8610.

It is still not working

Category:
1 REPLY 1

‎09-20-2024 10:15 AM

HP Recommended

Hi @Matevz3,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The error code 0xc19a0023 on your HP OfficeJet Pro 8610 usually indicates a problem with the printhead or the ink system, especially if you’ve already replaced the printhead multiple times. Here are some steps to troubleshoot further:

Troubleshooting Steps

Check for Ink Cartridge Issues:

  • Ensure that the ink cartridges are installed correctly and are genuine HP cartridges. Replace any that are low or expired.

Clean the Printhead:

  • Even with a new printhead, residue can cause issues. Carefully clean the printhead using a lint-free cloth and distilled water. Make sure to clean the electrical contacts.

Inspect the Printhead Connection:

  • Ensure that the printhead is securely connected. Remove it and reseat it to confirm a good connection.

Reset the Printer:

  • Turn off the printer, unplug it from the wall, and wait for at least 60 seconds. Then plug it back in and power it on.

Update Firmware:

  • Check for any available firmware updates for your printer on the HP support website. Sometimes firmware updates can resolve compatibility issues.

Run HP Print and Scan Doctor:

  • Download and run the HP Print and Scan Doctor tool. This can help diagnose and fix various printing problems.

Check for Paper Jams:

  • Inspect the printer for any paper jams or obstructions that could be causing issues.

Factory Reset:

  • If the problem persists, consider performing a factory reset on the printer. Refer to the user manual for instructions on how to do this.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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