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‎10-12-2024 04:36 AM

HP Recommended

How do I get around this issue

Category:
3 REPLIES 3

‎10-14-2024 06:57 AM

HP Recommended

Hi @Monkey2271,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer that has an error code.

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- May I know which application are you using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎10-16-2024 10:40 AM

HP Recommended

Model HP 4122e

First time replacing old printer as old one had ink issue.

It's connected to WiFi ok, just won't enroll the ink so black ink not registering therefore printing a strange colour

Print using Mobile

 

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‎10-16-2024 11:03 AM

HP Recommended

Hi @Monkey2271,

 

Are you having an issue with the print quality as you are able to print or do you have an error while printing?

 

Please remove the ink cartridges out and share an image of the cartridge to isolate the issue.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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