Error message: Problem with supply system --troubleshooter/HP Doctor not providing help repeating

[Screenname4help]

What I did:

I ran out of CYAN ink on December 5, 2024.

I installed a brand new, genuine CYAN cartridge with expiration date sometime in 2025.
I printed a few more pages using the "blue" color-- but then quit as I have a lot more to print and wanted to rest the machine.... I did not return back to print anything else until December 29, 2024.

Error Message I got:

On December 29, 2024 I attempted to print "one" page of my many queued up print jobs.

I received the Following Message concerning the "C" "Cyan" cartridge. (by the way: it is a GENUINE HP one from a major (Staples) retailer I got as soon as I saw "need soon" message.)

Instead of the printed page, I received the following notice (after hearing the pistons inside the printer squirting ink for a half minute or less)....

Error Message on Printer Screen: "There is a problem with the supply system. Try replacing the affected cartridge with a different, non-empty, cartridge. If message reappears again, record message and contact HP."

My Problem (not yours or HP) I have ZERO extra Cyan cartridges. If machine is broken I have queued up jobs waiting so I only can use same exact machine, but I don't see any I can buy to fix it.

My current 8710 is of course out of warranty and extra HP care.

I cannot contact HP for help with this.

So, I attempted to fix it on my own.

What I did after that:

I ran the HP Doctor. It says it's out of date, as I've never had to use it since 2021 or so... so it guided me into installing a new one.

When I did, it said I had BAD DRIVERS, so it suggested I download new drivers.

OK, and I attempted to install them.
I let the machine do its job,
but appears I didn't "UNINSTALL" anything.....

Now it is saying I have to uninstall the whole thing and start over.

But I might lose all my print jobs I saved up as not done???

So, I tried to find answers...

Troubleshooter says 1. Turn on printer; 2. pull out power cord at the machine and let it rest with power off. 3. Then put it back in again.

Still got the same message.

I tried turning off and on-again whole system.

All that did was lose the ability of the device to contact the Router.

Router is several rooms away.

Troubleshooter says, "connect only via USB" then press "next". Pressing "next" using only hub/router/Mesh systems still does not work.... its looking for the impossible....one of those long USB cables to connect to "where"? There no longer is any USB hole, its all modern and wireless. I have to restart from the older model and then upgrade to this one again?

I'm just getting deeper and deeper into problems.

And the error message has not gone away.

HP Smart App was also attempted to download and install.
But it says it "FAILED" to install properly and closes. I tried three times, and stopped before I damage something on the computer as well as Printer...

After all that.....

Plus another error message now its saying the scanner is not working when I tried to "internally" print a test page....
Maybe that is the fault of not having any wi fi connection to printer?

[Somewhere above, I was instructed to print test page, which it did not. Then I told troubleshooter so, and it says try internal test page! Ok, but then it gave "scanner" error message which I can't find having too many error messages on the tiny screen and not able to scroll to find it. Anyway, it's just getting worse so I thought I would find someone on the HP.com help site, but I'm out of warranty and no one to speak to about my lack of warranty as I can't get help unless I have correct Serial Number for a device with the FULL warranty active. So added this in as I'm getting lost with all the attempts to fix it on my own]

Thank you for trying to help me. I'll answer all other questions... Using Windows 10, 64 bit, does that help?
So, it's not mismatch drivers with any newer operating system.

Edit after posting:

Amazing!  Now I received some replies/answers that "search" did not provide to me.

Two mention a "drain" the power system but plugging into a "non" surge plug is not available as wall plug is long ago hidden away behind bookcase, needing surge protector to provide accessible outlets...I can do the rest of the operation mentioned in : 

message reads there is a problem with the supply system. - HP Support Community - 9058864

[Screenname4help]

Hello everyone:

I didn't know which category to pick and some don't apply to me at all so I was forced by the program to choose something....maybe I did it wrong as I got no replies to my original post or this one:

I posted, I followed instructions in a suggested answer by the program here.  Now, how do I add to my post ? I was told "ask a moderator"

Error message: Problem with supply system --troubleshooter/HP Doctor not providing help repeating 

I posted in my earlier posting the "problem" with ink supply error message.

My earlier request for assistance 

AFTER I posted, the "AI" here finally showed me some posts of how to fix that.

I followed instructions.

Problem is not fixed when power turned back on and cartridges reloaded.

I also have 209 un printed print jobs, so please don't tell me a method by which I lose access to them. I was trying finally to catch up and just replaced a Cyan with a brand new Cyan...I got Genuine HP from Staples .com so its really all ok, just won't print /copy/ and I was told to ask a "Moderator" how do I reply back to my original message?

Thank you!

[A_Gayathri]

Hi @Screenname4help,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Thank you for providing such a detailed explanation. Based on your description, it sounds like a combination of hardware and software issues is affecting your HP OfficeJet Pro 8710 printer. Here's a structured plan to address these problems:

1. Addressing the Supply System Error

The error message suggests that the printer is unable to correctly recognize or communicate with the cyan cartridge. This might happen due to a faulty cartridge, connection issues, or printer firmware. Follow these steps:

Inspect the Cartridge:

1. Remove the cyan cartridge and inspect it for any visible damage or ink leakage.
2. Check the copper contacts on the cartridge and inside the printer. Clean these gently using a lint-free cloth slightly dampened with distilled water.
3. Reinsert the cartridge firmly.

Perform a Hard Reset:

1. Turn off the printer.
2. Unplug the power cord from both the printer and the wall outlet (surge protectors can sometimes interfere with power cycling).
3. Wait for 5 minutes, then plug the printer directly into a wall outlet (if possible) and turn it on.

Test with a New Cartridge: If the issue persists and you can obtain a new cyan cartridge, install it to rule out a defective cartridge.

2. Software and Driver Issues

To resolve problems with drivers and the HP Smart app:

Uninstall Existing Software:

1. Open "Control Panel" → "Programs" → "Programs and Features."
2. Locate all HP software (e.g., HP Smart, HP Printer Assistant) and uninstall them.
3. Restart your computer.

Install Fresh Drivers:

1. Download the latest drivers for your printer from the HP Support website.
2. Run the installer and follow the instructions. Use the USB connection setup during installation to bypass Wi-Fi issues.

3. Fixing the Wi-Fi Connection

If the printer isn’t connecting to the router:

Reconnect to Wi-Fi:

1. On the printer control panel, go to "Setup" → "Network" → "Wireless Setup Wizard."
2. Follow the on-screen instructions to connect to your Wi-Fi.

Manually Assign an IP Address: If the connection fails, access your router's settings and assign a static IP address to the printer. Refer to the printer’s network configuration page for its MAC address.

4. Scanner Not Working

If the scanner isn’t functioning:

Check for Scanner Updates: Open the HP Print and Scan Doctor, select your printer, and check for scanner-specific updates.

Test the Scanner: On the printer’s control panel, go to "Setup" → "Tools" → "Scan Test." This ensures the scanner hardware is operational.

5. Queue Management

If you're concerned about losing print jobs in the queue:

Export Your Print Queue: Open the print queue on your computer, take screenshots, or save documents to reprint them later.

Rebuild the Queue: Once the printer is functional, you can re-add the documents.

6. Power Cycle Recommendation

If plugging the printer directly into a wall outlet is infeasible, try this alternative:

1. Turn off the printer and unplug it from the surge protector.
2. Leave it unplugged for 10 minutes.
3. Plug it back into the surge protector and power it on.

7. Firmware Update Update the firmware on an HP printer

If none of the above resolves the issue, perform a firmware update:

1. Go to the HP Firmware Update page and download the latest firmware for your printer model.
2. Install the firmware using a USB connection.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Screenname4help]

Hello Gaya1239!

Thank you for your complete and thorough response:

Hearing "nothing" at this community site for a number of days, and suddenly needing to "fax" something with a deadline I was forced to try a few items as I now learn, tried them "out of your suggested order". Fax still works!  Just could not print the "confirmation" document the company required, so I took a "video" of the screen saying all the pages were "sent" to their number and sent it to them, that sufficed for now!!! {I love work arounds!]

Before I continue with my "next steps" I thought I'd report to you some items so we are on the same page here...and I don't ever want to "keep playing" with the unit as that is the quickest way to destroy one of these HP Officejet's, etc...  I've had several that have lasted me each one, over 10 years, so you know I always try to be gentle, use ONLY the recommended genuine HP items and keep it clean, operating and not overloaded.

Unfortunately, due to the COVID problem, and limited funds, I've amassed a backlog of over 209 unprinted documents due to not enough funds for ink.....(it was much higher, but over the past 6 months I've slowly gone through them down to just 209,  until the HP printer requested me and I replaced the Cyan cartridge.  Before then, everything worked, and I was gentle with the printer, not to overload the capacity of doing too much in one session/day, nor leaving it untouched for too long because I know that would also cause ink to harden in hoses, etc.)

Ok, that is all out of the way, let me concentrate on what I tried, and results or questions:

Your suggestion in 1. Addressing the Supply System Error

Inspect the Cartridge:  Done!

Result:  as in 1-1. I noticed immediately that there is cyan leakage in the bottom "slide in slot" and over to the Magenta a bit too.

Remedy I tried on my own:  Removed all four cartridges (in preparation for your #1 item of attempting the hard reset) initial hyperlink in my first message above.

Inspecting the cartridge holder and bottom of the cartridge I found the telltale Cyan color leakage, and ZERO black, ZERO Yellow, ZERO (almost) of Magenta.

Using my long term solution provided by HP to me decades ago, of "Q-tips" moistened by distilled water to clean anything inside the printer without spreading the ink there, as it lifts OFF the ink, without making it worse, spreading it ---if you keep exchanging for new Q-tips (I use latex gloves as I like to use both ends of the Q-Tips, but that deposits ink on your bare hands so I always give that [latex glove] advice with advice to protect your bare hands from that!)

I did re-insert the four ink cartridges, all clean now, back inside the holder once I completed the "Hard reset" operation, with both ends of the power plugs removed for over half hour it took me, plus letting everything DRY thoroughly before reloading the cartridges.

Partial success!

I had  "lost" all data in the HP device itself, due to mis-activated uninstall procedure.............but somehow it did NOT uninstall any drivers, and my HP came back on again after that hard reset, working like before, fully knowing What DATE it is, all my SETTINGS as before, everything ready to go (and it cleared up a momentary lack of scanner use too!)

So I'm back with JUST the  Printer screen showing  "There is a problem with the supply system. " [and the rest of the standard message I already typed to you here in my first posting]. Noted it always tries four pumps of the ink system before displaying the error message, so it always starts up "looking" like its working, but then showing Cyan is not yet working via error message.

I call that a success!  I'm back where I began without creating, new, further problems!

Now I'm back to solving that "supply system" error.

I have tried everything else that was "free".  I DO have new BLACK/YELLOW/Magenta cartridges as I purchased a PACKAGE of ALL of them...

But opening the combo box, to remove just "one" the Cyan one to replace the one that was empty. Was what caused the first appearance of the print supply issue message.   The other three cartridges do not show anything wrong, so  ZERO errors for the "C" "Y" "B" so far)... This means I cannot return that broken or defective cartridge so I'm out of that money, as it was part of a boxed set.

[Extraneous material, you can skip over this as I'm just posting here, to inform others who might be reading this after I post which post solves the problem. 

    Strange to report, but shopping for a new Cyan, it appears that almost 100% of the LEGITIMATE places I get/buy my HP supplies from (at a reasonable price of course, not full price from HP itself)---are all reporting as of the end of December/beginning of January 2025....the fact that out of ALL four types of cartridges for the 8710 printer THEY ARE OUT OF STOCK!!! of just the CYAN ones.  I cannot find anywhere the ONE new separate single cartridge of CYAN I would need to replace....to try your suggestion in the above:

            "Test with a New Cartridge: If the issue persists and you can obtain a new cyan cartridge, install it to rule out a defective cartridge."

Hmmmmmm. what to do?  I searched long and far, and finally have found one in Amazon that appears to be genuine HP product, from a legitimate Amazon shipping/supply (not a third party) source, so I'm going to be ordering that (when I get a full order priced out as I don't ever pay for Amazon shipping, I get it FREE all the time when ordering their minimum, so this will take me another week or two to order it!)

Now that saves me a lot as if the Printer does not come back to life I did NOT want to order another WHOLE box of the THREE colors for over $130, just to find out if its a defective cartridge or something wrong with the hose I hear "pumping" whenever I do any of the other testing solutions I've tried above.

I can only surmise that the heavy demand might be a supply problem with that color? Or just those manufactured by HP were defective causing excessive number of users to just empty the warehouses of CYAN and NOT the combo boxes, or any of the other colors.  I would not think everyone is printing heavy use blue items on their printers and using up the CYAN extra fast?  Just wrote this paragraph in case you know something I don't, so asking if there were any production problems with CYAN cartridges in particular???

---end of the extraneous material, which you can skip over].

So my next steps I plan to do is 1. Buy just a new  CYAN cartridge, with a good "use by date" and swap it out for the existing one, and see if that new one works, before I try anything else.

I hope that fixes everything and I don't have to try any of the other steps, as I've not had the Printer HARD WIRED via USB to Internet Router, etc in years and years.

MEANWHILE.....

In case something happens and I have to re-install newer software/firmware or updates....

I updated my router to a modern one, and there no longer is anything but "ONE" input hole for connecting that router to my Cable's output Modem one hole.

I hope that was clear....let me re-state, since I did do this years ago, hooking the older HP 8710 up to the Internet to download its initial software or updating it without using WiFi....

There currently is with modern equipment, no way to physically connect the modern MESH system I got with the older HP 8710 plugs that are USB A? Or B? style, etc.

I think there might have been sold years ago a "transfer" cable that had at one end the plug that goes into my older style Internet Wi-Fi router, and USB/A? B? for the HP 8710.

What I might have to do, is unplug the MESH, and move entire system back to my older Apple "Express" one that HAD an output hole, but since it operated differently, I'd have to "dumb down" the entire system and for a few days, reprogram things so it operates in the older environment style.

(Just mentioned all that there.....sorry it took so long to explain as I don't know the short hand for saying simply "downgrade" back to 2010 style 8710 printer wi-fi so I explain it to anyone else reading this for information)......

BUT NO WORRY!  For now, somehow, the Printer, after Hard Reset regained its memory of all its programming, and since it DID work up until reporting that I needed to replace the "C" "Cyan" cartridge to continue printing, was 100% working perfectly, without any drop outs, without any paper jams, without any scanner problems at all!

YAY!

Up until end of December 2024, I received automatic updates right through the Wi-Fi MESH system directly into the Printer, didn't even need anything else on to receive those free updates, and I know even though its older printer there just was an update back in November or October of 2024, and the screen reported that update was "successful"!  But of course that was before I was told to replace the Cyan cartridge.....

Ok I'm up to date, I'll report back again to you when I complete some more operations as you suggested above... I just wanted to say thank you and give you this inbetween report....so when I don't reply for over 2 weeks, you know I'm just waiting for my Amazon order to take place, with a full priced order.

(Oh that didn't make sense, I ALWAYS buy the "XL" version, makes sense now, as I don't like wasting product by getting the smaller less expensive regular size....ok now its clearer why I have to wait to "spend more" so I can "Save more".

Thank you again Gaya1239 for replying!

Hope you didn't have to read too many extra words to figure out where I am now.

One more small item, probably I can't do anything about it until the Cyan supply system is fixed, as even attempting to  "hidie" the error screen on the printer, does not free up the lock on the App/Printer icon.

When you tell me that I can do this:

"5. Queue Management

If you're concerned about losing print jobs in the queue:

Export Your Print Queue: Open the print queue on your computer, take screenshots, or save documents to reprint them later.

Rebuild the Queue: Once the printer is functional, you can re-add the documents."

My first answer is that I "thought" it should be possible to save those files, but over the years, I left click, right click, do everything, but the "Export"? or "Import" headings on my HP 8710 printer icon on desktop, when I said show me the Printer Queue, always were "grayed out" for years and years.... maybe I had too many jobs? I don't know, I never could follow the online/guide book instructions if the choices are greyed out on my Windows 10 computer. 

My second response is more recent, clicking on the icon to "try again"????

---those suggestions, I ONLY view the screen that says: "set up new printer".... for some reason, one of the suggestions I followed somewhere along the way trying to repair the ink supply system error 

I did it wrong (Yes I do that, must have done something wrong), because no matter what I do (I just tried "run as administrator" for the icon on the desktop screen...and it just doesn't work...

And before I DELETE the desktop icon and re-load it in, I'd think I have to just try replacing the Cyan first...

as when it did work, it stopped me from doing anything, while showing the Queue, it would NOT let me print, function is grayed out again....due to error from the Supply system on the screen of the machine.

That is why I wrote to the HP community...

It was just going from worse to bad to awful !

Ok, just added in that little bit before posting...

I'm still hoping that my plan (actually your advice, but in new order of choices) will lead me slowly back to operational printer again without any more disasters happening!

Thank you again Gaya1239!!!!

Screenname4help.

[A_Gayathri]

Hi @Screenname4help ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Screenname4help]

Hi Gaya1239!

I'm replying in turn to each message.

I don't know if there is a draft section here. I do see that the drafts of my work are "auto-saved" at a certain time.

Else I'd be more careful to not repeat myself or write more carefully in all the messages so they can stand on their own.

Meanwhile, answering your suggestions here: (In the above message to me dated 1-17-24)

I checked on this page, and on my profile page ....(and in doing so I LOST my whole message so I'm starting over again as I don't know where the drafts are being "saved to" yet.)

Using Windows 10, and Google Chrome (in case you're using different hardware/software/OS's) I only see in the upper right corner, a "clear" envelope with a red circle that has a number that decreases when I open a new notification in my private, Email that notifies me when you've (or anyone) has replied back to me.

I also see the "clear" bell image I'm certain is a notification bell that has a blue circle with number 4 in it.  As I can't get back to where I left off, I still haven't opened up that one for fear I'd lose these drafts of messages back to you.

[I tried copying it to Notepad, but selected the wrong area, so I ALSO lost that long message before I posted it so this is now my third attempt, and its not going very well grammatically].

No blue envelope here in reply section or in my Profile section pages.  There is also a "horn"/"speaker" with number one in a red circle. Clicking ON THAT does "nothing" so maybe something is wrong with my Google Chrome?  I have it fully updated as of last week.

Back to my posting here.... I also read this Community's entrance "pinned" posting about instructions of how to post, but it really was about what subject matter is allowed here, that we should thank the ones providing the solution with kudos and also indicate which solution worked so it can be archived with the rest of answers to provide assistance for others in same area of problems.

Nothing at all (unless I missed it) in those threads about "HOW" do I actually reply to a post.

I managed to find out by repetitive attempts until accidentally, one worked, and I've been following that method ever since.

Would be nice if there was a "user manual" or a "guide to the mechanics of posting" here. I've used other communities and bulletin boards, etc but each is just slightly different so what works on one may not work on the other, and the lack of a user manual is something that might help.

While I'm suggesting items, Can I suggest that under the pull down menu of topics for Printers there (I can't go back and check as I'll lose these words again!) But it clearly gave options for me to choose.  Since I have a problem of "Printer Ink Supply"  

Thank you.  (this was autosaved and I downloaded it again to post it, so I'm "learning" but slowly)

Screenname4Help.

[Screenname4help]

Hi Gaya1239!

Thank you for being so patient!

I just ordered  now (from Amazon, it says its genuine HP, and in the HP colored box) the Cyan 952 XL new cartridge.

When it comes I'm finally going to install that one and see if this solves everything.

If I encounter a new error message or have other problems, I'll write back to your message here.

Just letting you know I've not forgotten!  I certainly MISS having my printer to print out my order receipts for Amazon...but don't worry, I just added those back to my list of things I really have to print out!

Hope you had a nice weekend....best regards...

Screenname4Help

[A_Gayathri]

Hi @Screenname4help,

Thank you for your reply Sure please try 
 

That's great! I am happy to hear If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support

[Screenname4help]

Hi A_Gayathri:

I appreciate using your full name rather than a shortened one for a screenname.  Thank you for updating your image and name for all the others you are helping here.

I didn't forget!

I have received the new 952XL Cartridge!

It has expiration date of September 2026 and says its made in Singapore.

I didn't save the old box so I don't know and can't compare, where the defective one was made or its expiration date unless its on the cartridge which I'll inspect when I change them out.

Haven't done anything yet all weekend, and we had "snow" here, so that had to be removed so I can access the outside world.

I promise I will get to it shortly. and I hope to have a working printer!  Lots of important jobs backed up! 

Even some things I want to mail out....all stamped and addressed, but I lack a copy of what I'm sending out so I really do need that printer to be working again.

So in addition to wanting to answer "yes" to which of your many suggestions finally works, I want my printer to work again!

Will communicate back when I have done the process of switching out and the power drain, if needed or required.

I'll find out!

Until the next message......

Best wishes,

Screenname4help.  (+ no image, I should find my other posts and account here and old password to connect them first).

[Screenname4help]

Hi A_Gayathri

Thank you again for your patience.  

Bringing you up to the present.  I did it! (partly)

1. I installed the new Cyan 952 XL, which was manufactured in Singapore while other one that did not work was manufactured in Malaysia... could that be the difference?

2. Well, as soon as I did the replacement and turned on the printer after conducting the "power drain" suggestion procedure...

I found out that I still can't print!  It was reporting that my "K"  (Black 952 XL) needed replacement!  It was a while ago, but I'm certain the level was not that low last time I used the Printer before Cyan requested its replacement....

3. OK!  I had the Black ready to replace (it was the "Cyan" that I could not buy another one as I already had one box of all the colors, & Black brought at the same time together that was having the ink supply program error message).

I replaced the "K" and for good measure also waited another half hour doing the power drain process just to be certain.

4. I printed a "test" page, using the onscreen menu on the printer, and the product reports for the printer.  All four colors work, no supply issues.  Also the reports reveal the 8710 printer has Firmware working, and all connected wirelessly to the router...

5. BUT!  When I tried to print from the computer a page (with just the letter "A" on it! Really easy!) It could not find the printer!

I went back to the HP site, got the instructions (I'm not installing the new version, the Smart App as I have enough problems with what I have trying to get it to work again)... and I got downloaded another HP Print and Scan Doctor....

------meanwhile, I left my Printer on and all by itself it contacted HP over the web/router downloading and updating like it normally does, its Firmware to the latest version!  I thought it just did that, but maybe my playing around when it gave me the error messages created a new problem there, but ITS FIXED I hope as the screen reports all new firmware is updated!

OK!  I feel like I'm getting closer!!

6.  And I installed again the HP Print and Scan Doctor to try to re-create the connections from the computer with my listing of 209+ print jobs to the Printer which has both Cyan and Black cartridges all full.

The Print & Scan Doctor worked on the printer, communicating I assume ok.  Went through Step 1, Step 2....and then OH OH! stopped as it turned "red" instead of green for the "Driver check"  

The screen on the computer shows in red that there is a Driver Conflict.  😮

I don't know how to easily fix that one   🤔 ... I usually avoid all the easy fake web places that say "driver fix" while they download viruses and other problems...

So I turned to YOUR excellent PM you sent to me earlier about the extra phone number to contact HP for help.

Yes, finally I used it, as up to that point I was following your suggestions and procedures step by step, doing things I'm used to doing and feel comfortable knowing what I'm doing!

HP support were very nice on the phone, when I explained everything that you have advised me to do, and what I did up to now, including the latest fixes.

They could not fix it then, so I'm getting a call back on Monday!  But that is good news!  The tech on Monday, will hopefully know how to fix that driver conflict issue and walk me through it.

BUT I've not forgotten you  A_Gayathri and after they fix the driver issue, I would like to come back here and pick which answer will lead the next person down the path I did to replacing the cartridges and power drain and re-set up process until that Driver conflict....its a good answer.  
I do reward those who help me!  I like doing that!

But, for now, I'm going to wait and see.  
If they can't fix it, or help me, I'm going to have to come back here where we left off and keep trying!

Not going to give up! 

Sorry it took me two days to write this out clearly what I did so you can understand it I hope!

Best regards,

@Screenname4help,