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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Error regarding setup cartridge. Using new cartridge on new ...

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03-20-2025 12:22 PM
@Rhakotis, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Make sure you have completed the setup using the setup cartridges.
Restart the Printer
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Press and hold the power button for 30 seconds.
- Plug the power cord back in.
- Turn on the printer.
Run HP Print and Scan Doctor (Windows only):
- Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.
I suggest you to refer this guide for further troubleshooting: HP Printers - A 'Use SETUP Cartridges' Error Displays | HP® Support
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
Garp_Senchau
I am an HP Employee