Error: use setup cartridges - HP Envy Photo 7134

[Ovi-P]

Hi, 

I just bought an Envy 7134 and when I started it, it was requesting for setup cartridges which I don’t have. 
I’ve performed a reset for the printer from its menu, but I still get the error message about the printer requesting the setup cartridges.

Can someone please help me out? I’ve seen many people solved this problem here.

Regards,

Ovi

[Kumar0307 · Accepted solution]

@Ovi-P, Welcome to the HP Support Community! I’m here to help.

I understand you do not have the setup ink cartridges. Did you perform an OOB reset on the printer? This is the only way to resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Thisma]

Hello,

I have the same problem. I bought a printer two weeks ago and I didn't receive the SETUP cartbridge with it.

And to get the Cartbridge, we told me that I have to call "HP SUPPORT".

Before calling HP SUPPORT, I tried many things and didn't find a solution.

Can you give me a solution for this proflem ?

Thanks

Best regard

Thisma

[Kumar0307]

@Thisma, Welcome to the HP Support Community! I’m here to help.

I understand you do not have the setup ink cartridges. We will have to perform an OOB reset on the printer to resolve this issue. But, you have to have regular HP ink cartridges.

If you do not have them, you can get a replacement printer from where you bought it or from HP.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Kumar0307]

@Thisma, Welcome to the HP Support Community! I’m here to help.

I understand you do not have the setup ink cartridges. We will have to perform an OOB reset on the printer to resolve this issue. But, you have to have regular HP ink cartridges.

If you do not have them, you can get a replacement printer from where you bought it or from HP.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!