Error with Instant Ink cartridge

[cdrussell]

I recently inserted the Instant Ink cartridges for the first time and the color cartridge is not being recognized. I've tried removing and reseating it, but each time the LED display on the printer shows an 'E' (it alternates between 'E' and '0') if the color cartridge is inserted. I've checked that the tape has been removed; everything looks identical and as it should be compared to a working blank Instant Ink cartridge.

So now I have a (presumably) full Instant Ink cartridge and no way to use the ink in it, and because it can't be used, it'll never trigger a new one to be sent out.

Can someone advise how I order a replacement for this defective Instant Ink cartridge? Thanks

[Kumar0307 · Accepted solution]

@cdrussell, Welcome to the HP Support Community!

I understand the ink cartridge is not working. Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[cdrussell]

Hi @kumar0307, thanks for your message.

    "I am sending you a private message with the information required"

To confirm, I have not received any private messages from you; are you still planning on doing that? Many thanks