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‎02-28-2025 01:18 PM

HP Recommended
Product: HP DeskJet 4255e All-in-One Printer
Operating System: macOS 10.12 Sierra

I got my print cartridges at same time I was switching out new printer. Can I return for ones I use on new printer

Category:
1 REPLY 1

‎03-03-2025 11:48 AM

HP Recommended

Hi @Carone 

 

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to help you.

 

May I know you are referring to instant ink cartridges? May I know where did you get the cartrdiges from? 

 

Return Policy at the Store

  • If you bought the cartridges from a store (like Walmart, Best Buy, etc.), check their return/exchange policy. Most stores have a return window (usually 30 days) during which you can return or exchange items.
  • If the cartridges are unopened and you are within the return window, you should be able to exchange them for the correct ones for your new printer.

If the cartridges were purchased from HP please connect with our HP sales team.

 

I hope this helps.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

.
Sneha_01- HP support
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