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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
dogwoods
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Message 1 of 4
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Fading Print

HP Recommended
HP PhotoSmart 6520 ALL in One
macOS 10.15 Catalina

Every time I try to print everything is faded. We followed all of the troubleshooting that was recommended as one can see in my image that I provided. The first image displays how it is printing. The middle one is the Print Que Diagnostics, and the last image displays the alignment that was performed. There wasn't a printhead as suggested could be a problem. It is not under warranty either. The printer is not that old and has not really been used that much. Can you PLEASE help me with this problem?

IMG_7370.jpg

My apologies the image is not showing. I don't know why it isn't as I did everything that research revealed.

3 REPLIES 3
Betty0610
HP Support Agent
HP Support Agent
15,048 15,030 779 628
Message 2 of 4
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@dogwoods

 

Welcome to the HP Support Community.

 

If you any other set of cartridges, please try that since you've already performed all the troubleshooting steps.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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dogwoods
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@Betty0610 Yes, I have done that numerous times. We have had this ongoing problem for quite some time. I think I need to know a last resort answer. Whether it is fixable or do I already need to replace my printer.

Betty0610
HP Support Agent
HP Support Agent
15,048 15,030 779 628
Message 4 of 4
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I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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