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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Lannier
New member
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Message 1 of 2
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Failed to to redeem Instant Ink 6 month trial

HP Recommended
macOS 10.13 High Sierra

Hi, I recently bought a HP Deskjet 2700e All In one series.

There is suppose to be 6 months free ink, but I tried several times and failed to redeem it.

Screen Shot 2021-12-05 at 6.14.13 pm.png

Any ideas how to sort this?  Many thanks

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @Lannier,

 

I'd like to help!

 

I understand you are unable to claim the promotional months.

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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