Faint ink print after cartridge change

[LT07]

I’ve just changed the colour cartridge on my hp envy 6010. Cleaned the heads and tried to align but it’s still very faint when printed. How do I fix this? 

[Hawks_Eye]

Hi @LT07 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It’s frustrating when a new cartridge doesn’t deliver the expected print quality. Since you’ve already cleaned the printheads and aligned them, here are some additional steps to try:

1. Check Ink Levels

• Open the HP Smart app or Printer Control Panel.
• Navigate to Ink Levels and ensure the new cartridge has sufficient ink.

2. Perform a Second Printhead Cleaning

• Sometimes, a single cleaning cycle isn’t enough.
• Go to Setup > Printer Maintenance > Clean Printhead and run the process again.

3. Try a Print Quality Diagnostic Report

• Print a Print Quality Diagnostic Report from the printer menu.
• If colors appear faded or missing, another cleaning cycle may be needed.

4. Ensure the Cartridge Vent is Open

• Remove the cartridge and check for any protective tape that might still be covering the ink vent.
• If blocked, gently clean the vent with a lint-free cloth.

5. Use High-Quality Paper

• Low-quality or damp paper can affect print clarity.
• Try printing on HP-recommended paper to see if there’s an improvement.

 

Try these steps and let me know if the issue persists!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye