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Solved!

Faint lines

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hp photosmart 5515e
Microsoft Windows 10 (64-bit)

Hi, my black prints have horizontal faint lines. No error messages. The cartidge was far empty and then I put a new original, but without result. Then I cleaned print heads several times (up to the 2nd level) but without result. The virtual agent suggested to unclog the vent holes on top of the cartridge, which I did with the black cartridge, and now it doesn't print black anymore.

Rikske.

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@Rikske

 

Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Hallo Sandytechy20,

I brought printer to an official center and they told me that the printerhead was damadged. I buyed a New printer because the old one was 6 years old. 

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HP Support Agent
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@Rikske

 

Good to know that you got a new printer and it is working fine.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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