Faulty HP62 Cartridge

[funkyfido]

I just changed my Black HP62 genuine cartridge and it won't communicate with the printer.  Old one communicates fine.  Tried another new cartridge and it works fine.  Is there a way to replace faulty cartridges as these are expensive to purchase?

[A_Gayathri]

Hi @funkyfido,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[funkyfido]

I have an HP ENVY 7640 printer.  Serial number TH65E4T0RD

When I insert the new cartridge ( which is a genuine HP cartridge) the printer doesn't recognise it.

[A_Gayathri]

Hi @funkyfido,

Thank you for your reply

Thank you for posting your query, I will be glad to help you.

I understand the issue lies with a single faulty cartridge, here are steps you can take to resolve the problem or request a replacement:
 

Steps to Resolve the Issue

Verify the Cartridge is Genuine:

• Check for the HP holographic label on the cartridge packaging to ensure it’s an authentic HP product.

Clean the Cartridge Contacts:

• Turn off the printer and remove the faulty cartridge.
• Use a lint-free cloth slightly dampened with distilled water to clean the copper contacts on the cartridge.
• Let it dry completely before reinserting the cartridge.

Inspect for Protective Film:

• Ensure the protective tape or film covering the cartridge's ink nozzles has been removed.

Reset the Printer:

• Turn off the printer, unplug it for 1-2 minutes, and then plug it back in.
• Reinsert the cartridge and check if the issue persists.

Try the Faulty Cartridge Again:

• Sometimes reseating the cartridge firmly can help establish a proper connection.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[funkyfido]

Tried all this.  Still the same issue

[A_Gayathri]

Hi @funkyfido ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!