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‎06-21-2021 09:45 AM - last edited on ‎07-13-2021 05:00 PM by Moderator

HP Recommended
Product: HP Color LaserJet Pro MFP M477fnw
Operating System: Microsoft Windows 7 (64-bit)

I have a faulty cyan toner cartridge. I report this a few months ago and they had me run a cleaning cycle about a half dozen times. The problem went away. The the problem is back and HP support is telling me that it is NOT the cartridge but the ITB belt.

 

I have had this problem before. I know it is the cartridge. How do I get HP to listen?

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1 person had the same question
3 REPLIES 3

‎06-21-2021 10:06 AM

HP Recommended

Can you post a sample?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-21-2021 10:07 AM

HP Recommended

I just talked to my FIFTH HP rep who tells me that unless I have a"Proof of Purchase", they will not do anything.

 

Can someone from HP PLEASE address this issue!

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‎06-21-2021 10:10 AM - edited ‎06-21-2021 10:17 AM

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Sample Page 

 

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