Faulty cartridge 301 colour

[krysia3k]

Hi.

Just bought online original HP 301 color cartridge for my printer HP ENVY 4507, unfortunately  after install it the quality print was really bad. New one installed and everything is good. Is it possible to send faulty cartridge  back to HP?

Thanks

[Hawks_Eye]

Hi @krysia3k 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

 

1. Check for tape and clean the cartridge if necessary

Check for protective tape and reinstall the cartridge, then clean the contacts on the cartridges and in the carriage if the error still appears.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Remove the cartridge indicated in the error message from the carriage.

Holding the cartridge so that you touch plastic parts only, remove any protective tape that might be on the contacts.

CAUTION:

Do not touch the ink nozzles or the copper-colored electrical strip with your fingers. These parts are fragile.

Reinstall the cartridges and see if the error goes away.

If the error still appears, remove the cartridges again for cleaning.

Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

Repeat these steps for the other cartridge if it was indicated in the error message.

Close the door or lid to the cartridge access area.

If the error persists, clean the cartridge and carriage contacts a second time.

2. Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Connect the power cord directly to a wall outlet and to the printer.

Turn on the printer to complete the reset.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye