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HP Recommended
HP ENVY Photo 6230 All-in-One Printer

Hi,

 

I've spent hours trying to get a faulty ink cartridge working and trying to find a way to get a replacement with instant ink.

 

The device belongs to my mother, it's a HP ENVY Photo 6230 All-in-One Printer  and the tri-colour ink doesn't work despite the printer thinking there is still ink in the machine.

 

I've tried printing multiple test pages, printer head cleaning (I assume we'll be charged for these despite there being a problem) and cleaning the contacts.

 

I can't find any information online about what to do in this scenario and the virtual assistant is worse than useless. Is anyone able to advise on how I can get a replacement cartridge?

 

Thanks,

1 REPLY 1
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@colwen, Welcome to the HP Support Community!

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.