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‎02-01-2025 10:41 AM

HP Recommended
Product: HP ENVY 5640 e-All-in-One Printer

After spending an hour on the phone and another 30 minutes online, I'm extremely frustrated.  I have a fault HP 62XL black ink cartridge that needs to be replaced.  I know it's the cartridge, because when I opened yet another new cartridge and installed it, my printer is working fine.  Please let me know how to get a replacement cartridge for this expensive ink.  Thanks!

Category:
1 REPLY 1

‎02-07-2025 11:29 AM

HP Recommended

Hi @SR169,

 

  

Welcome to the HP Support Community! 

 

We're here to help you tackle that faulty cartridge issue! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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