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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Billie711
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Faulty instant Ink Cartridge

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HP Envy 5020

I have received a faulty ink cartridge, I have tried all the self help options but it still will not work. How do I get a replacement sent out

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Kumar0307
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@Billie711, Welcome to the HP Support Community!

 

  • What is the issue with the ink cartridge?
  • Which ink cartridge is defective?
  • Do you get any errors?

For now, kindly perform the steps mentioned in this document to resolve any ink cartridge related error- HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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