Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Faulty instant Ink Cartridge

HP Recommended
HP Envy 5020

I have received a faulty ink cartridge, I have tried all the self help options but it still will not work. How do I get a replacement sent out

Tags (1)
HP Support Agent
HP Support Agent
17,170 17,169 1,151 1,365
Message 2 of 2
Flag Post
HP Recommended

@Billie711, Welcome to the HP Support Community!


  • What is the issue with the ink cartridge?
  • Which ink cartridge is defective?
  • Do you get any errors?

For now, kindly perform the steps mentioned in this document to resolve any ink cartridge related error- HP Printer Does not Print and Error Indicates Faulty Ink Cartridge


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation