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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
rsf69
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Solved!

Faulty instant ink cartridge

HP Recommended
Deskjet 3720
Microsoft Windows 10 (64-bit)

I have Instant Ink but my colour cartridge is not recognised by the printer. Instant Ink says I'm not due for new cartridges so won't send me any new ones. I have followed the online troubleshooting steps (cleaned the cartridge heads, power cycled the printer etc etc) but still not working. Trying to get help through the online support  virtual chat just goes round in circles. Please can anyone advise how I might solve this problem or get a replacement cartridge ? Thanks

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @rsf69,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

rsf69
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many thanks for the assistance, new cartridge fixed the issue.

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Jay_G24
HP Support Agent
HP Support Agent
10,867 10,837 793 888
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That's great! Happy to hear that.

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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