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First Instant ink cartridge has not arrived

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macOS 10.15 Catalina

Hello I signed up for HP Instant ink and my first lot was shipped on 18/12/2020 however I have not received and I desperately need the ink to print documents for work.

 

Kind regards
Mark

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HP Support Agent
HP Support Agent
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Message 2 of 3
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@markholbrook, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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HP Support Agent
HP Support Agent
16,906 16,886 1,330 1,336
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@markholbrook

 

What is your Instant Ink account number or the email address that you use to log in to your account?

 

Also, verify your shipping address, printer serial number, and contact phone number for further assistance.

 

As our conversation is private, and I will be viewing your account details, I'd like you to be aware of HP’s Privacy Policy: http://www8.hp.com/us/en/privacy/ww-privacy.html

 

Keep me posted.

TEJ1602
I am an HP Employee

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