General Printer Error Message

[JCC512]

The printer was working correctly. One in cartridge was depleted. I replaced it with HP genuine ink.  Now I get the following error message:  There is a problem with the printer or ink system.  I've unplugged and reconnected the printer to no avail.  The HP printer assistant application shows the cartridge that I just replaced as empty, even though it's full.  How can I get this issue resolved?

[Nal_NR]

Hi @JCC512,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the printer error.

Use the following steps to resolve the error.

• Turn the printer off and then back on.
• If the error persists, make sure that the printer is level using the "round object roll test." Face the supply door and then place a small round object (such as a ball or marble) on top of the printer.
• Ideally the round object should not roll, indicating that the printer is level. But from an ink supplies standpoint, if the object rolls to the back and to the left, the printer is probably level. If the object rolls in any other direction, try to level the printer.
• When the printer is level, continue to the next step.
• Open the printer's Embedded Web Server (EWS) by typing the printer's IP address into a web browser. Check to see which supplies are in an error state. Remove any supplies that indicate an error from the printer. If any of them feel low or empty, replace those supplies with new supplies. Reinsert the supplies that do not feel low or empty.
• If the error persists, remove all the supplies from the printer, and replace them with new supplies.
• If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.