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Boopa
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Message 1 of 2
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Generic printer cartridges no longer work

HP Recommended
HP Officejet Pro 6978
Microsoft Windows 10 (32-bit)

I had been using generic 902XL ink cartridges. They were working fine but ran out. I tried replacing new ones, and I keep getting an error "Cartridge Problem." It says I need to remove and reinstall them. But they are in properly. 

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KrazyToad
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Message 2 of 2
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HP Recommended

@Boopa

 


Welcome to HP Support Community


I would like to help

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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