Genuine HP cartridge not recognized in Officejet Pro 8715

[KTGA]

I have a genuine black ink cartridge that I purchased a few years ago that is not recognized when I put it in the printer.  The message says "This cartridge is an older generation cartridge that does not work in your printer".  I bought this cartridge many months after I bought the printer.

[KTGA]

More information:  I have seen other posts suggesting that you have to rollback the firmware to get these "outdated cartridges" to work.  I can only find non-HP websites that supply methods/downloads to do that.  I do not trust these other places as being legit and am nervous to try that.  I also found one post that said that they went back to HP and insisted that they replace the cartridge with the newer version and they did.  I would love to do that but can not find any way to contact HP directly about this.  They seem to run you in a million circles instead of just giving you a way to reach out directly to them with a question/complaint/concern.

Any ideas?  This is a ridiculous situation and if HP will not resolve it, I will never buy another HP printer.  If HP did this change on purpose...shame on them! If it was an unexpected consequence of other upgrades/improvements, it should be a simple process to correct it with the customer.

[sandytechy20]

@KTGA 

Welcome to the HP support community.

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