Genuine HP color cartridge not printing cyan only

[andregpsantos]

Just bought a brand new genuine HP color cartridge for my printer.

Installed, but failed alignment. ran a cartridge cleaning and everything prints fine, except the cyan color, it doesn't show at all.

Magenta, yellow and black are all 100% and no signs of needing alignment.

Can anyone help?

[Nal_NR]

Hi @andregpsantos,

Welcome to the HP Support Community. 

I'd like to help!

If you have performed all the steps from this document and still having issues, then this might need support from HP internal (via remote)

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[andregpsantos]

Hi Elohi

I tried all those steps but the last one, will try this morning and post the results, thanks.

Andre

[andregpsantos]

that didn't work, strange because I see the blue color when I clean the cartridge

[Nal_NR]

Hi @andregpsantos 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[andregpsantos]

what a waste of time, I called the support number to get a chatbot, the chatbot can't understand jack so it tells me to go to the website, I put in the serial number and because it's out of warranty there's no option to fix my issue!

You're useless HP!!!!