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‎04-16-2021 02:28 PM

HP Recommended
Product: HP OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

Hi there, when I installed a genuine yellow 953XL ink cartridges into my printer, it suddenly marked it as an "old cartridge that is not compatible with your printer" even though my printer takes 953 and 953XL cartridges EXCLUSIVELY for all except black, which can also accept 957XL cartridges. Are there any fixes to this? I paid a great deal of money for ink, from HP themselves might I add, and I wouldn't like to think that a whole batch of magenta, cyan and yellow coloured ink valued at around £100 has gone to waste. I have already had my fair share of issues with this printer and this is the most frustrating so far as I have just ordered new black ink for it, and the printer suddenly decides it doesn't want to use the ink specifically made for it.

Many thanks for responses in advance.

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3 people had the same question
1 REPLY 1

‎04-16-2021 08:00 PM

HP Recommended

Hi,

Please check below support document, ink cartridges with warranty end date of January 2021 might not be compatible:

https://support.hp.com/us-en/document/c06706633

 

Shlomi



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