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HP Recommended
M454dW
Microsoft Windows 10 (32-bit)

Had a perfectly working printer with original cartridges that came with the device worked perfectly and now out of the blue although they are not empty all three colour toners are non-recognisable by the printer forcing it to not work at all not even on black so the printer has bricked itself and now is a scrap object the toners have not been touched messed with or the tray even opened. The only possible way for all three to all of a sudden be non-recognisable in my eyes is through a forced dodgy update Which will scam you into buying new cartridges although they are not needed this will be the last HP product I purchase because of this 

1 REPLY 1
HP Recommended

@UpdateScam

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try these steps

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Keep me posted

 

Thank you 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.