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Get the message that I can only use cartridges in the printer originalinstalledusingenuiHPprinterink

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Office JetPro 9010

I have an OfficejJetPro 9010.  I am getting my ink directly from HP since I got this new printer.  I'm trying to install new ink cartridges for the first time and getting the message that "cartridge can only be used in printer that initially installed it."  I am using ink direct from HP's monthly program,  which I signed up for when I got this printer.

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HP Support Agent
HP Support Agent
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HP Recommended

@KarmaMama, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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