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Plawson1970
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Message 1 of 2
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Flag Post

Getting ink cartridge unstuck from my HP 4100 printer

‎01-09-2021 08:50 AM

HP Recommended
Product: HP 4100
Operating System: Other

How do I get the onk cartridge unstuck from my HP 4100 printer

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-14-2021 05:06 AM

HP Recommended

@Plawson1970, Welcome to HP Support Community!

 

I see that you have issues with removing the ink cartridges from the printer, I'd suggest you follow the steps from the document 'Carriage Jam' or 'E3' Error Displays to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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