Getting "Open tray, Check paper guides" msg after installing E-Z Ink cartridges

[LindaC12]

I installed E-Z Ink toner cartridges in my printer. During the subsequent start-up procedure,  I saw the message "Non-HP product installed" and then received the "Open tray, Check paper guides and load paper" later in the re-start process. Now I'm stuck. Checked paper. Yes, it's loaded. Turned off/ Turned off. Tried reloading driver but printer again displayed "Open tray, Check paper guides and load paper" msg

[zoey7886]

@LindaC12, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding "Open tray, Check paper guides and load paper" message!  
We're thrilled to have the opportunity to assist you and provide a solution. 

HP does not recommend using non-HP toner cartridges in your HP Color LaserJet Pro M255dw, as they may damage the printer in the long run. Third-party cartridges can cause issues such as toner leakage, poor print quality (faded or streaky prints), cartridge recognition errors, and firmware conflicts. HP printers use dynamic security to maintain optimal performance and prevent potential risks from incompatible supplies.

For more details, visit HP’s Anti-Counterfeit & Fraud page:
🔗 Click here

If you're experiencing cartridge-related issues, follow these troubleshooting steps:
🔧 HP Support Guide:
🔗 Click here

Let us know if you need further assistance! 😊

Take care, and have an amazing day! 
 

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Regards,