Ghost images when printing scanned documents

[Krunch75]

Whenever I print a scanned document, the image has an offset ghost image

[Raj_05]

Hi @Krunch75,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue of ghost images when printing scanned documents could be caused by several factors, including problems with the scanner, the printer, or the software being used. Here are some steps you can take to troubleshoot and resolve this issue.

Clean the Scanner Glass:

• Dust or smudges on the scanner glass can cause ghosting. Carefully clean the scanner glass with a lint-free cloth and a mild glass cleaner. Make sure to dry the glass thoroughly before scanning again.

Check Scanner Settings:

• Ensure that the scanner settings are correct. Adjust the resolution and quality settings to see if it affects the output.

Update Printer and Scanner Drivers:

• Ensure that your printer and scanner drivers are up to date. Visit the HP website and download the latest drivers for your specific printer model.

Calibration and Alignment:

• Perform a printer calibration and alignment. This can often be done through the printer's maintenance menu. Follow the instructions in your printer's user manual.

Check the Software:

• If you are using a specific software for scanning and printing, check for any updates or patches for that software. Sometimes, software bugs can cause such issues.

Print Quality Diagnostic Page:

• Most HP printers have a built-in diagnostic tool that can print a quality diagnostic page. This can help identify if there are any issues with the printheads or other components.

Check for Firmware Updates:

• Sometimes, updating the printer's firmware can resolve such issues. Check the HP website for any available firmware updates for your printer model.

Use Different Scanning and Printing Settings:

• Experiment with different scanning resolutions (DPI) and printing quality settings. Sometimes, adjusting these settings can resolve ghosting issues.

Perform a Hard Reset:

• Turn off your printer and unplug it from the power source. Wait for about 60 seconds, then plug it back in and turn it on. This can sometimes resolve minor glitches.

Try a Different Scanner:

• If possible, try scanning the document with a different scanner to see if the issue persists. This can help determine if the problem lies with the scanner or the printer.

If none of these steps resolve the issue, there might be a hardware problem with the printer or scanner.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support