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HP Recommended
HP Officejet Pro 6230 ePrinter
Microsoft Windows 8.1 (64-bit)

Have not used printer for a year. Installed new HP ink cartridges. Sometimes would print. Now it will not print at all, even though it acts like it is. It goes thru all the motions and spits out a totally blank page. Much of the troubleshooting info asks you to print out some info, but I can't! The pages are blank! Any ideas how to solve this? Thanks.

3 REPLIES 3
HP Recommended

@Loubert1

 

Welcome to the HP Support Community.

 

Are you able to copy well?

 

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-6230-eprinter-series/5390318/document/c0434851...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

HP Recommended

Thanks, but the OfficeJet Pro 6230 does not have copying functionality. I have discovered that it is only black that doesn't work. Have cleaned the print head twice with alcohol, but still doesn't print black. Any other suggestions?

HP Recommended

@Loubert1

 

This seems to be a cartridge issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.