Grainy images with Laser Jet Pro M254dw

[taherte2]

I'm using Microsoft Publisher to design images for iron-on transfers for t-shirts and printing them on heat transfer paper. Everything looked good at first but several packages of transfer paper and new HP toner cartridges later, my images have "grainy areas" in them. As i print more pages, subsequent pages get worse.

I have casually inspected the toner cartridges, run calibration and cleaning operations, printed test pages, and updated the printing software. I have also tried different settings for paper type (labels, heavy stock, plain paper, etc). I'd say the problem is getting worse. Here's an example:

Any suggestions?

[taherte2]

I just did a firmware update and it didn't make any difference, so I used Windows 10 Snip and Sketch to capture the Publisher 2016 document and print it. It wasn't perfect but was markedly better on plain paper. Still not usable on transfer paper however.

[sandytechy20]

@taherte2

Welcome to the HP support community.

I understand that you are getting print-quality issues, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[taherte2 · Accepted solution]

Worked with the manufacturer of the transfer paper and after trying various settings on the printer I replaced the black and the cyan toner cartridges. Problem resolved.  The cyan toner was probably responsible for problems with blues "bleeding" into other colors when the transfer was ironed on the shirt.