Grinding noise after new toner installed

[BVBVBV]

I just installed a full set (3 colors+black) of factory HP 206X cartridges for my M283cdw laser printer. Since the installation the printer has been making a grinding noise and does not seem to print in black. It can print the test page, but only the colors show up, if I print a black page then I get a basically empty page.  If I return the old (almost empty) black cartridge then I don't hear the grinding noise. I tried to unplug the printer for a while, but it did not solve the issue. 

[Max3Aj · Accepted solution]

@BVBVBV, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like the grinding noise and black toner not printing could be due to a misaligned or defective black toner cartridge. Here’s a step-by-step guide to help resolve this:

Verify Cartridge Authenticity

Ensure the HP 206X cartridges are genuine HP products. Non-genuine or defective cartridges can cause mechanical issues.

• HP anti-counterfeit | HP® Official Site

Inspect the Black Toner Cartridge

Since the grinding noise stops when the old black cartridge is reinstalled, the new black cartridge may be:

• Misaligned
• Defective
• Obstructed by packaging material

Action:

• Power off the printer and unplug it.
• Open the toner access door.
• Remove the black toner cartridge.
• Check for:
  • Any protective tape or seals left on the cartridge.
  • Physical damage or irregularities.
• Reinsert the cartridge firmly and evenly.

Swap Cartridges (if available)

If you have another black HP 206X cartridge (even a used one), try installing it to confirm if the issue is specific to the new cartridge.

Check for Firmware Updates

Outdated firmware can cause cartridge recognition issues.

• Go to HP Support page and enter your printer model.
• Download and install the latest firmware.

Reset the Printer

Sometimes a full reset can help:

• Unplug the printer while it’s on.
• Wait 60 seconds.
• Plug it back in and power it on.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[BVBVBV]

It seems that the issue was a defective toner. I picked up a brand new black HP206A cartridge, and my printer worked perfectly with it. 

[Max3Aj]

@BVBVBV, Thanks for letting us know. And thanks for letting us help you out!
If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Max3Aj