HELP!!!! incompatible cartridge

[EileenKUSA]

I did everything to fix. still not good. HELP!!!!

[TEJ1602]

@EileenKUSA, Welcome to HP Support Community!

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[EileenKUSA]

Thank you...  I cannot find a service person/area.  This printer is not even 2 years old???  can you please assist?

[TEJ1602]

@EileenKUSA

Thanks for replying!

I have sent you a private message with the details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!