HELP

[Monica82]

HELP PLEASE!  I have a Chromebook OS and I am unable to find how to get into my printer settings to access diagnosis test etc.  I have done it before long ago but now have forgotton. I have a HP DeskJet 2131 and it is conntected to my chrome through USB only.

Thank You Anybody!!

[KrazyToad]

@Monica82

Welcome to HP Community

I have gone through your Post and would like to help

You will need to check the settings or print the Quality Diagnostic Page from the Printer's EWS Page

Enter the printer's IP Address in the Internet Browser Address Box and it will open the EWS Page

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Monica82]

Thank you KrazyToad I know what your talking about but unfortunatley for me I don't even know where to find my QDP from the EWS page on my printers manual to even print one off. Ive looked through and its either not 'there' or Im missing something. Help 

[KrazyToad]

Thank you for keeping me posted

This will require remote assistance. I suggest you contact HP Support in your region and our Support Engineers should be able to sort this out

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you