HP 2700e won't print

[techunsavvy1]

My HP 2700e printer won't print.  When I cleaned the printer via the HP Smart app, the test page was printed in color.  The black ink is new, but I don't know for sure.  I rarely use the printer.  I was asked to update the firmware, which I did.  Anytime I try to use the printer there is some issue.  I can't just use it.  I have replaced it.  I have paid a local service company $120 to fix it.  I don't want to pay them each time I try to use the printer.  I no longer use the wireless feature.  I plug it in to the wall.

[Irfan_06]

Hi @techunsavvy1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Do you have any issues while printing on your printer now?

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- How is the printer connected to the device from which you are initiating a print? (USB cable or wireless)

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support