HP 2755e printer does not print word documents

[Geno32]

my 2755e will not print word documents properly. It does print pdfs as a default. Also, when it does print, the printing is very faint, not block or bold. 

[Dragon-Fur]

@Geno32 

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Update / Edits - Add Printer Software download / installation information

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@Geno32 wrote:

my 2755e will not print word documents properly.

It does print pdfs as a default.

Also, when it does print, the printing is very faint, not block or bold. 

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1)  "my 2755e will not print word documents properly"

"Properly" printed Word documents generally require that you have installed the full driver printer software for your supported Operating System / version.

Additionally, Word documents generally require Office Software that runs on the device (computer, tablet, phone).

For example, Word Office software is supported in many versions of Windows,.

The full driver printer software for this printer is available for at least a couple versions of Windows.

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Printer Software

If you have not yet done so, install the Full Feature Software / full driver printer software.

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.

No Sign-in required to use full driver printer software.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP Easy Start Printer Setup Software – Offline Use Only 

Operating systems:

• Microsoft Windows 10 (32-bit)
• Microsoft Windows 10 (64-bit)
• Microsoft Windows 11
• Microsoft Windows 7 (32-bit)
• Microsoft Windows 7 (64-bit)

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB?  (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in. 

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_19

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What else?

A subset to the success of Properly printed Word documents -- and any other printed content -- involves the margins that are supported by the printer.

What?

DeskJet printers -- including this model -- require a larger margin along the bottom edge of the printed page.

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Printing - Important -

The printer requires a larger margin along the bottom edge (1/2 inch).

Borderless Printing

No

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

There is no software, firmware, or alignment that changes the larger margin requirement.

The solution to "chopped off" is to keep all data inside of 1/2 inch / 12.7mm on the bottom edge. 

This limitation includes all text, images, page numbers, footer information, cells, tables, lines, other notations, and all file types, too.

Create your original document with 12.7mm ( 1/2 inch ) margins.

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2) "It does print pdfs as a default."

True, many devices - computers, tablets, phones - can and will print PDF files using either an installed application or perhaps using an app or software that is part of the device's own Operating System.

This is normal behavior.

For example,

HP Smart - Windows and Mobile - supports printing PDF and Photo / Image files.

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3) "Also, when it does print, the printing is very faint, not block or bold. "

The poor result might be due to printing in Draft mode when the content is already using a thin or "light" type of font.

OR

Not printing -- or a lack of print quality - can be the result of the hardware (printer) not working as it ought.

Example - Adobe Reader - PDF Print - Main Menu

Check Properties > Tab Paper / Quality > Print Quality

PDF_Reader_Main_Menu_Border_7

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The more common cause of bad quality is, of course, hardware.

Troubleshooting and Solutions here:

 HP DeskJet 2600, 2700, 4100, 4800 printers - No black ink, wrong colors, other print quality issues

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Message Content References

 HP DeskJet 2700, DeskJet 4100, DeskJet 4800 printers - Blinking lights and error codes

 User Guide - HP DeskJet 2700e All-in-One series

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2755e All-in-One Printer  

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