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HP 3637 Deskjet All In One Region Reset Assistance

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HP DeskJet 3637
Microsoft Windows 10 (64-bit)

Printer Cartridge Incompatibility due to region lock

I bought an HP DeskJet 3637 while stationed in Iceland at a local retail store there. I relocated to the USA  a couple of months ago and ran out of ink on the black cartridge. The ink cartridge I used while overseas was the 302 series. In this case, I had the 302XL black cartridge requiring replacement. I could not find the 302 here in the USA but was directed to the 63 cartridges for its replacement by the HP website. I bought it at a local retailer near my US address. After placing it in the printer I received a message the cartridge is incompatible. After a little research on the subject, I learned the reason may be because the printer is region locked. Is it possible to reset the region lock for the US in order to use the printer? It is a great printer and works just fine and I would like to continue using it.  The printer is out of warranty at this time. Any help from the community is appreciated.

HP Support Agent
HP Support Agent
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Hi @smithcf6,


I'd like to help!


The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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