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‎05-08-2024 12:55 PM

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer
Operating System: macOS 12.0 Monterey

The printer will not recognize authentic cartridges that HP Instant ink sent to me. I have tried 2 new sets. I have tried all the suggestions. I am left with no functioning printer with work that is due.

Category:
1 REPLY 1

‎05-10-2024 06:10 AM

HP Recommended

Hi @TKelce,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the cartridges.

 

Follow these steps to fix Incompatible Cartridges and other cartridge errors for printers enrolled in Instant Ink.

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Connect the power cord directly to a wall outlet and to the printer.
  • Turn on the printer to complete the reset.

Update Firmware

HP regularly releases new printer firmware versions with product enhancements or issue fixes.

To see how to update your printer, go to Update the firmware on an HP printer.

 

Click here for further assistance. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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