HP 3775 region reset from Malaysia to UK

[rsba]

I bought my HP 3775 all-in-one deskjet printer in Malaysia but I moved back to the UK. I have followed all of the steps for a region reset which are outlined in other similar posts. I took a screenshot of the final step which requires me to input a reset code. Can someone please help me with the next step?

[Irfan_06]

Hi @rsba,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable?

Do you have the printer full feature software and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[rsba]

It's Windows 10. The printer is HP 3775 all-in-one.

[Irfan_06]

Hi @rsba,

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable?

Do you have the printer full feature software and drivers installed on your PC?

Let me know If you meet the above conditions to assist you further.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[rsba]

I have ink cartridges from Malaysia, I have a USB cable and the full software installed.

[Irfan_06]

Hi @rsba,

Thank you for confirming the above information.

Please install the previous country ink cartridges and perform the steps given below.

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[rsba]

OK. I've sent you a private message with the screenshot requesting a region reset code just now.

[rsba]

What happens next?

[rsba]

Re-sent the private message with the requested screenshot.

[rsba]

What exactly is the point of this forum if everyone just gets a copy and paste answer and as soon as a screenshot is requested as a private forum, the so-called expert disappears off the face of the earth?