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‎11-23-2024 02:33 AM

HP Recommended
Product: HP 5n printer

Hi I have a HP 5n printer C3952A works great no issues currently.

 

The issue i have is when i order a toner cartigate & open it and take out the plastic strip the toners leak toner straight away#

 

i have order 2 hp compatable & orginal

HP 4+4M 4M+ 5M 92298A

 

i am been very careful opening the toner has anyone experienced this ? any help appreciated

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‎11-23-2024 06:41 PM - edited ‎11-23-2024 06:46 PM

HP Recommended

While these might be original HP cartridges, they are likely so old that the seals inside have shrunk resulting in the leakage. I do not think HP has made this particular cartridge in at least 10 years. You should contact the person you bought them from  for a refund. Remanufactured cartridges are out there and are a better option than ancient OEM cartridges.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-23-2024 06:41 PM - edited ‎11-23-2024 06:46 PM

HP Recommended

While these might be original HP cartridges, they are likely so old that the seals inside have shrunk resulting in the leakage. I do not think HP has made this particular cartridge in at least 10 years. You should contact the person you bought them from  for a refund. Remanufactured cartridges are out there and are a better option than ancient OEM cartridges.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-25-2024 01:51 AM

HP Recommended

thank you for the clear answer very helpful

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